Shipping & Delivery Policy – French Cali Seeds
At French Cali Seeds, we aim to provide our customers with a smooth, reliable, and transparent shipping experience. We carefully prepare every order and work with trusted international shipping companies to help ensure that your purchases reach their destination safely and efficiently.
Our shipping partners include UPS, DHL, and FedEx. We select the shipping service according to destination, availability, delivery requirements, and the shipping option selected at checkout.
1. Order Processing
We begin processing orders after we receive payment confirmation. Our team checks the order details, prepares the shipment, and arranges dispatch through the selected or available shipping service.
Order processing times may vary depending on product availability, order volume, payment verification, public holidays, and other operational factors.
We will communicate any significant processing delays when necessary.
2. Shipping Methods
French Cali Seeds works with the following shipping companies, where available:
* **UPS:** Reliable parcel delivery services for eligible domestic and international destinations.
* **DHL:** International shipping services for supported destinations.
* **FedEx:** Domestic and international delivery services, depending on destination and service availability.
The shipping company used for your order depends on the destination, selected shipping method, service availability, and applicable shipping restrictions.
Not every carrier operates in every destination. We reserve the right to select an appropriate alternative shipping service when necessary and permitted.
3. Estimated Delivery Times
Delivery times depend on the destination, shipping method, customs procedures, carrier operations, and local delivery conditions.
Any delivery estimates displayed at checkout or communicated by our customer support team represent estimates rather than guaranteed delivery dates, unless we explicitly confirm otherwise.
Customers should allow additional time during peak shopping periods, public holidays, severe weather, or unexpected transportation disruptions.
4. Shipping Costs
Shipping charges depend on the destination, parcel weight, package dimensions, selected shipping service, and any applicable handling fees.
The available shipping options and applicable charges will be displayed at checkout whenever possible.
Before completing your purchase, please review your shipping address, selected delivery method, and total shipping cost carefully.
Additional charges, including customs duties, import taxes, or local handling fees, may apply depending on the destination country’s regulations.
5. Tracking Your Order
When tracking is available, we will provide shipment tracking information by email or through the relevant order page after dispatch.
Customers can use the tracking number on the appropriate carrier’s official website:
* UPS: https://www.ups.com/
* DHL: https://www.dhl.com/
* FedEx: https://www.fedex.com/
Tracking updates may take some time to appear after the carrier receives the parcel. If your tracking information does not update for an extended period, please contact our customer support team with your order number.
6. Shipping Address and Delivery Information
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s full name, street address, postal code, city, country, and contact details where required.
French Cali Seeds cannot guarantee successful delivery when customers provide incorrect, incomplete, or outdated information.
If you notice an error in your shipping address, contact us as soon as possible. We will try to make corrections before dispatch, but we cannot guarantee changes once an order has shipped.
Additional charges or delays may arise if a parcel requires address correction, redelivery, or other special handling.
7. International Shipping and Customs
International shipments may be subject to customs inspections, import duties, taxes, documentation requirements, and other restrictions imposed by the destination country.
**Customers must ensure that their orders comply with all applicable local laws and import regulations.** Product availability on our website does not guarantee that a product may legally enter every country.
French Cali Seeds does not guarantee customs clearance or delivery where local laws or carrier restrictions prohibit the shipment or importation of the products concerned.
We do discreet shipping to destinations where shipping or importation of Cannabis Seeds is prohibited, restricted, or not supported.
8. Delayed, Lost, or Damaged Shipments
Although we work with established shipping providers, occasional delays or delivery problems may occur.
If your parcel appears delayed, lost, or damaged, please contact our customer support team at [sales@frenchcaliseeds.com](mailto:sales@frenchcaliseeds.com) or our live chat service and provide your order number and tracking information.
We will review the available shipment information and, where appropriate, coordinate with the shipping company to investigate the issue.
Please report visible parcel damage as soon as possible and retain the packaging and relevant photographs to support any investigation.
Any replacement, refund, or other resolution will follow our applicable Refund and Returns Policy and relevant consumer protection laws.
9. Failed Deliveries and Unclaimed Parcels
A delivery may fail because of an incorrect address, an unavailable recipient, unpaid import charges, refusal of delivery, or failure to complete customs requirements.
Where possible, customers should follow the carrier’s instructions for arranging redelivery or collecting their parcels.
If a parcel returns to French Cali Seeds because of incorrect information or a failed delivery attributable to the customer, we will assess the available options for reshipping or refunding the order in accordance with our Refund and Returns Policy and applicable law.
Additional shipping charges may apply to reshipments where permitted by law.
10. Shipping Restrictions and Compliance
French Cali Seeds follows applicable shipping requirements and carrier policies. We do not promise delivery to destinations where the relevant products cannot legally be shipped or imported.
Orders may be delayed, declined, or cancelled if regulatory requirements, carrier restrictions, or other legal obligations prevent dispatch.
11. Contact Us
If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact the French Cali Seeds customer support team through the contact details provided on our website.
When contacting us, include your order number and the email address used during checkout so we can assist you efficiently.
French Cali Seeds – Reliable Service, Transparent Shipping, and Customer Care.
Thank you for choosing French Cali Seeds. We appreciate your trust and will do our best to provide a smooth shipping experience from order processing to delivery.