At French Cali Seeds, we work hard to provide premium cannabis seeds from trusted breeders across the USA and Europe. We inspect every order before shipping to ensure you receive the correct products in excellent condition. Please read our refund and returns policy before placing your order.
Due to the sensitive nature of cannabis seeds and our commitment to quality, we do not accept returns for products that customers have opened, handled, or stored after delivery. This policy protects the integrity of every seed we sell and ensures that all customers receive fresh, untouched products.
If your order arrives damaged, contains the wrong items, or has missing products, contact our customer support team within 48 hours of delivery. Include your order number along with clear photos of the package and its contents. Our team will review your claim promptly and provide a suitable solution, which may include a replacement, store credit, or refund when appropriate.
If your package becomes lost during transit, please contact us as soon as the estimated delivery window has passed. We will investigate the shipment with the carrier and work to resolve the issue quickly. We strive to make every order reach its destination safely.
Customers may cancel an order before we process and ship it. Once an order leaves our facility, we cannot cancel or modify it.
Refunds for approved claims will return through the original payment method whenever possible. Processing times depend on your payment provider and may vary.
French Cali Seeds values customer satisfaction and aims to provide a smooth shopping experience from checkout to delivery. If you have any questions about your order, shipping, refunds, or returns, our support team will gladly assist you. We appreciate your trust and thank you for choosing French Cali Seeds as your reliable cannabis seed bank in France and one of Europe’s leading sources for premium cannabis genetics.
Need help?
Contact us at sales@frenchcaliseeds.com for questions related to refunds and returns.